The Benefits of GPT-4 for Customer Support
GPT-4 has the potential to reduce customer support time by 95%. It can already read images and soon it may be able to watch videos. Learn how GPT-4 can help customers with its features, edge cases, and behaviors.
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Tony Dinh 🎯
Indie hacker. (New! ↓) https://t.co/K0ZZzizrYW┆@TypingMindApp 🧠https://t.co/LsQXoormqz┆@XnapperHQ 📸 https://t.co/pmvFh1z14o┆@devutils_app 🛠https://t.co/SUZtc4w2as┆@blackmagic_so 🪄(Acquired)
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GPT-4 reasoning and understanding are so good 🤯
— Tony Dinh 🎯 (@tdinh_me) April 13, 2023
Once the context length gets bigger, I think it will reduce 95% (if not all) of customer support time.
- Infinite patience to all customers
- Answer to the very details
- Fast pic.twitter.com/OLtN1TsKbo -
GPT-4 can already read images.
— Tony Dinh 🎯 (@tdinh_me) April 13, 2023
Imagine when it can watch videos.
I'm dreaming of a future where I can teach GPT-4 how to use my product
Let it learn all the features, all the edge cases, and all the behaviors.
It will then help the customer with what ever they need. -
In the screenshot of my first tweet, I have absolutely no mention of "ipad" whatsoever in my training data.
— Tony Dinh 🎯 (@tdinh_me) April 13, 2023
GPT-4 was able to combine facts from other FAQs and conclude with the best logical answer
Then it gives give step-by-step instructions to the user 🤯 -
Many people suggest using a vector database and embedding to solve the context length limit.
— Tony Dinh 🎯 (@tdinh_me) April 13, 2023
I think it's not worth it.
The ability to do logical thinking and reasoning is the strongest ability of GPT-4.
It can't do that if you only feed it small chunks of embeddings. -
If you're curious how I "trained" the GPT-4 model to answer FAQs, the answer will disappoint you: it's just a prompt.
— Tony Dinh 🎯 (@tdinh_me) April 13, 2023
I shared how I do it here: https://t.co/SN5A0W9NGs -
I would never have the patience to reply like this to my customers 😅 pic.twitter.com/h5zD89T9gL
— Tony Dinh 🎯 (@tdinh_me) April 13, 2023